{"id":5951,"date":"2020-01-23T10:41:28","date_gmt":"2020-01-23T09:41:28","guid":{"rendered":"http:\/\/desertando.com\/?page_id=5951"},"modified":"2024-01-30T17:58:26","modified_gmt":"2024-01-30T16:58:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/desertando.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div      class=\"vc_row wpb_row section vc_row-fluid\" style=' text-align:left;'><div class=\"full_section_inner clearfix\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\t<div class=\"vc_empty_space\"  style=\"height: 150px\" ><span\n\t\t\tclass=\"vc_empty_space_inner\">\n\t\t\t<span class=\"empty_space_image\"  ><\/span>\n\t\t<\/span><\/div>\n\n\n\t<div class=\"wpb_raw_code wpb_content_element wpb_raw_html ocultar\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h1>Page des questions fr\u00e9quemment pos\u00e9es<\/h1>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><div      class=\"vc_row wpb_row section vc_row-fluid  grid_section\" style=' text-align:left;'><div class=\"section_inner clearfix\"><div class='section_inner_margin clearfix'><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\t\t<div class=\"mega-line-container ma_heading_wrap474\">\r\n\t\t\t\r\n\t\t\t\r\n\t\t    \t\t\t    <div class=\"mega-line-bottom\" style=\"text-align: center;\">  \r\n\t\t\t        <h2 style=\"font-size: 48px; color: #3e3a3b; text-transform: default; ;\">\r\n\t\t\t        \tQuestions fr\u00e9quemment pos\u00e9es\t\t\t        <\/h2>\r\n\t\t\t        <div class=\"heading_desc\" style=\"line-height: 1;\">\r\n\t\t\t        \t\t\t\t        <\/div>\r\n\t\t\t        <span style=\"width: 230px; border-top: 2px solid #c89454;\"><\/span>\r\n\t\t\t    <\/div>\r\n\t\t    \r\n\t\t    \r\n\t\t    \r\n\t\t          \t<\/div>\r\n\r\n      \t<style>\r\n\t\t\t.ma_heading_wrap474 .heading_desc *{\r\n\t\t\t\tfont-size: px;\r\n\t\t\t\t;\r\n\t\t\t}\r\n      \t<\/style>\r\n\t\t\t<div class=\"vc_empty_space\"  style=\"height: 50px\" ><span\n\t\t\tclass=\"vc_empty_space_inner\">\n\t\t\t<span class=\"empty_space_image\"  ><\/span>\n\t\t<\/span><\/div>\n\n\n\t<div class=\"wpb_raw_code wpb_content_element wpb_raw_html ocultar\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3>Ceci peut r\u00e9soudre vos doutes<\/h3>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div      class=\"vc_row wpb_row section vc_row-fluid  grid_section\" style=' text-align:left;'><div class=\"section_inner clearfix\"><div class='section_inner_margin clearfix'><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Si vous avez des questions, vous pouvez contacter notre service client\u00e8le en envoyant un courrier \u00e9lectronique \u00e0 l'adresse suivante <em><a href=\"mailto:info@desertando.com\">info@desertando.com<\/a><\/em> ou en appelant le 608 76 29 62<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>Qu'est-ce que Desertando ?<\/strong><\/h4>\n<p>Desertando est une agence de voyage sp\u00e9cialis\u00e9e dans les circuits d'aventure \u00e0 travers l'Afrique et plus particuli\u00e8rement dans ses d\u00e9serts. Les itin\u00e9raires sont uniques et, dans la mesure du possible, hors des sentiers battus. En outre, la plupart des itin\u00e9raires sont priv\u00e9s, ce qui les rend id\u00e9aux pour les couples, les familles ou les groupes d'amis qui veulent vivre l'aventure.<\/p>\n<p>De m\u00eame, les itin\u00e9raires sont soigneusement con\u00e7us pour satisfaire les voyageurs. S'il y a une chose qui d\u00e9finit les itin\u00e9raires Desertando, c'est bien l'innovation, le service et surtout l'exclusivit\u00e9. En effet, non seulement nous vous proposerons l'aventure qui correspond le mieux \u00e0 vos souhaits, mais, si vous le d\u00e9sirez, nous vous ferons participer \u00e0 la conception de certains aspects de l'itin\u00e9raire choisi.<\/p>\n<p>De plus, Desertando s'engage \u00e0 respecter la nature, les cultures et les diff\u00e9rentes tribus qui peuplent ce fantastique continent. Desertando m\u00e8ne diff\u00e9rentes actions de solidarit\u00e9 dans les diff\u00e9rentes zones o\u00f9 elle op\u00e8re ses itin\u00e9raires et offre \u00e9galement \u00e0 ses clients la possibilit\u00e9 de collaborer.<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>Comment r\u00e9server mon voyage ?<\/strong><\/h4>\n<p>Sur notre site web, vous trouverez quelques-uns de nos principaux itin\u00e9raires pour vous donner une id\u00e9e de tous ces itin\u00e9raires. Une fois que vous aurez trouv\u00e9 celui qui correspond le mieux \u00e0 vos souhaits, veuillez contacter notre service client\u00e8le \u00e0 l'adresse suivante <em><a href=\"mailto:info@desertando.com\">info@desertando.com<\/a><\/em> pour obtenir votre proposition personnalis\u00e9e.<\/p>\n<p>Notre produit est sp\u00e9cialis\u00e9 dans les destinations moyen et long-courriers et class\u00e9 selon la zone g\u00e9ographique de l'Afrique.<\/p>\n<p>Bien que nous nous concentrions sur les itin\u00e9raires de l'arriv\u00e9e \u00e0 la destination, nous pouvons \u00e9galement vous aider \u00e0 acheter le vol qui convient le mieux \u00e0 votre situation.<\/p>\n<p>Nous vous recommandons de nous envoyer votre adresse \u00e9lectronique de contact pour recevoir p\u00e9riodiquement nos nouvelles et nos itin\u00e9raires.<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>Comment payer mon voyage ?<\/strong><\/h4>\n<p>Le paiement doit \u00eatre effectu\u00e9 par virement bancaire au nom de :<\/p>\n<p>Desertando club de aventuras S.L. IBAN ES2100730100530505018214<\/p>\n<p>Pour formaliser votre r\u00e9servation, vous devez payer 40% du montant total. Les 60% restants doivent \u00eatre pay\u00e9s 30 jours avant le d\u00e9but du voyage. Si vous nous demandez \u00e9galement le billet d'avion, celui-ci doit \u00eatre pay\u00e9 en totalit\u00e9 avant la date de d\u00e9part.<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>Quand recevrai-je mes documents de voyage ?<\/strong><\/h4>\n<p>Une fois l'achat effectu\u00e9, vous recevrez vos documents de voyage (fiche technique, contrat et police d'assurance assistance) \u00e0 l'adresse \u00e9lectronique que vous aurez indiqu\u00e9e.<\/p>\n<p>Si votre r\u00e9servation comprend des vols, vous recevrez les billets \u00e9lectroniques d\u00e8s qu'ils seront \u00e9mis par la compagnie a\u00e9rienne.<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>Puis-je modifier ma r\u00e9servation ?<\/strong><\/h4>\n<p>Si vous souhaitez demander une modification de votre r\u00e9servation, vous devez nous envoyer la demande par courrier \u00e9lectronique \u00e0 l'adresse suivante <a href=\"mailto:info@desertando.com\"><em>info@desertando.com<\/em><\/a> en indiquant votre num\u00e9ro de voyage. Nous vous indiquerons si la modification ou l'annulation est possible apr\u00e8s consultation des fournisseurs, ainsi que la marche \u00e0 suivre au cas o\u00f9 ils nous autoriseraient \u00e0 le faire.<\/p>\n<p>Nous ne pouvons pas garantir que toutes les r\u00e9servations peuvent \u00eatre modifi\u00e9es, mais nous ferons de notre mieux pour faciliter les demandes de nos clients. Dans tous les cas, les modifications de r\u00e9servation effectu\u00e9es par le client peuvent entra\u00eener un co\u00fbt suppl\u00e9mentaire.<\/p>\n<p>La modification d'une r\u00e9servation comprenant un billet d'avion entra\u00eene des frais de 100% du prix du billet dans la plupart des cas.<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>Mon voyage comprend-il une assurance assistance ?<\/strong><\/h4>\n<p>L'assurance assistance voyage est obligatoire pour tous les voyages. Le prix des voyages inclut cette police de la date de d\u00e9part \u00e0 la date de retour \u00e0 la destination, toutes deux incluses.<\/p>\n<p>Si l'assurance n'est pas obligatoire, le voyageur doit fournir un document attestant qu'il est en possession d'une assurance valable pendant les dates du voyage et offrant une couverture minimale qui rend inutile l'\u00e9mission d'une police suppl\u00e9mentaire.<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>Les guides et le personnel de la destination parlent-ils des langues ?<\/strong><\/h4>\n<p>Toutes les personnes travaillant avec Desertando dans les pays d'accueil sont dignes de confiance et accr\u00e9dit\u00e9es depuis plusieurs ann\u00e9es. La plupart des chauffeurs\/guides, r\u00e9ceptifs locaux, parlent espagnol, anglais et\/ou fran\u00e7ais, s'adaptant ainsi aux besoins des voyageurs.<\/p>\n\n\t\t<\/div> \n\t<\/div> <\/div><\/div><\/div><\/div><\/div><\/div><div      class=\"vc_row wpb_row section vc_row-fluid\" style=' text-align:left;'><div class=\"full_section_inner clearfix\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\t<div class=\"vc_empty_space\"  style=\"height: 200px\" ><span\n\t\t\tclass=\"vc_empty_space_inner\">\n\t\t\t<span class=\"empty_space_image\"  ><\/span>\n\t\t<\/span><\/div>\n\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Page des questions fr\u00e9quemment pos\u00e9es Questions fr\u00e9quemment pos\u00e9es Ceci peut r\u00e9pondre \u00e0 vos questions Pour...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Desertando<\/title>\n<meta name=\"description\" content=\"Consulta nuestro FAQ para conocer Desertando y c\u00f3mo reservar una de nuestras experiencias. Si no encuentras tu duda, \u00a1cons\u00faltanos!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/desertando.com\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Desertando\" \/>\n<meta property=\"og:description\" content=\"Consulta nuestro FAQ para conocer Desertando y c\u00f3mo reservar una de nuestras experiencias. Si no encuentras tu duda, \u00a1cons\u00faltanos!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/desertando.com\/fr\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Desertando\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-30T16:58:26+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/desertando.com\/faq\/\",\"url\":\"https:\/\/desertando.com\/faq\/\",\"name\":\"FAQ - Desertando\",\"isPartOf\":{\"@id\":\"https:\/\/desertando.com\/#website\"},\"datePublished\":\"2020-01-23T09:41:28+00:00\",\"dateModified\":\"2024-01-30T16:58:26+00:00\",\"description\":\"Consulta nuestro FAQ para conocer Desertando y c\u00f3mo reservar una de nuestras experiencias. Si no encuentras tu duda, \u00a1cons\u00faltanos!\",\"breadcrumb\":{\"@id\":\"https:\/\/desertando.com\/faq\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/desertando.com\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/desertando.com\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/desertando.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/desertando.com\/#website\",\"url\":\"https:\/\/desertando.com\/\",\"name\":\"Desertando\",\"description\":\"Viajando por los desiertos de \u00c1frica\",\"publisher\":{\"@id\":\"https:\/\/desertando.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/desertando.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/desertando.com\/#organization\",\"name\":\"Desertando Club de Aventuras\",\"url\":\"https:\/\/desertando.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/desertando.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/desertando.com\/wp-content\/uploads\/2020\/02\/logo_1_marron.png\",\"contentUrl\":\"https:\/\/desertando.com\/wp-content\/uploads\/2020\/02\/logo_1_marron.png\",\"width\":190,\"height\":60,\"caption\":\"Desertando Club de Aventuras\"},\"image\":{\"@id\":\"https:\/\/desertando.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Desertando","description":"Consulta nuestro FAQ para conocer Desertando y c\u00f3mo reservar una de nuestras experiencias. Si no encuentras tu duda, \u00a1cons\u00faltanos!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/desertando.com\/fr\/faq\/","og_locale":"fr_FR","og_type":"article","og_title":"FAQ - Desertando","og_description":"Consulta nuestro FAQ para conocer Desertando y c\u00f3mo reservar una de nuestras experiencias. Si no encuentras tu duda, \u00a1cons\u00faltanos!","og_url":"https:\/\/desertando.com\/fr\/faq\/","og_site_name":"Desertando","article_modified_time":"2024-01-30T16:58:26+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/desertando.com\/faq\/","url":"https:\/\/desertando.com\/faq\/","name":"FAQ - Desertando","isPartOf":{"@id":"https:\/\/desertando.com\/#website"},"datePublished":"2020-01-23T09:41:28+00:00","dateModified":"2024-01-30T16:58:26+00:00","description":"Consulta nuestro FAQ para conocer Desertando y c\u00f3mo reservar una de nuestras experiencias. Si no encuentras tu duda, \u00a1cons\u00faltanos!","breadcrumb":{"@id":"https:\/\/desertando.com\/faq\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/desertando.com\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/desertando.com\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/desertando.com\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/desertando.com\/#website","url":"https:\/\/desertando.com\/","name":"Desertando","description":"Viajando por los desiertos de \u00c1frica","publisher":{"@id":"https:\/\/desertando.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/desertando.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/desertando.com\/#organization","name":"Desertando Club de Aventuras","url":"https:\/\/desertando.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/desertando.com\/#\/schema\/logo\/image\/","url":"https:\/\/desertando.com\/wp-content\/uploads\/2020\/02\/logo_1_marron.png","contentUrl":"https:\/\/desertando.com\/wp-content\/uploads\/2020\/02\/logo_1_marron.png","width":190,"height":60,"caption":"Desertando Club de Aventuras"},"image":{"@id":"https:\/\/desertando.com\/#\/schema\/logo\/image\/"}}]}},"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/desertando.com\/fr\/wp-json\/wp\/v2\/pages\/5951"}],"collection":[{"href":"https:\/\/desertando.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/desertando.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/desertando.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/desertando.com\/fr\/wp-json\/wp\/v2\/comments?post=5951"}],"version-history":[{"count":7,"href":"https:\/\/desertando.com\/fr\/wp-json\/wp\/v2\/pages\/5951\/revisions"}],"predecessor-version":[{"id":7706,"href":"https:\/\/desertando.com\/fr\/wp-json\/wp\/v2\/pages\/5951\/revisions\/7706"}],"wp:attachment":[{"href":"https:\/\/desertando.com\/fr\/wp-json\/wp\/v2\/media?parent=5951"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}