Privacy Policy Page

Privacy and Data Protection Policy

Information on data processing

This Privacy Policy forms an integral part of the Legal Notice of the website.



In compliance with the provisions of current legislation on data protection, DESERTANDO CLUB DE AVENTURAS, S.L. (hereinafter DESERTANDO), informs you that the user's personal data, obtained or collected through the website, will be treated as confidential. (hereinafter referred to as the website), will be processed by DESERTANDO for the following purposes, among others:


  • Enabling the provision of the services offered in the website.
  • Manage user registration.
  • To deal with requests for consultation, information and/or user complaints/complaints.
  • To inform users about new developments and other issues of interest.


Whenever requested, and whenever the user provides an e-mail address, mobile phone or other means of electronic communication, the user expressly accepts and authorises that these means be used preferably as a communication channel to fulfil all or some of the purposes stated above, as well as a channel through which to inform the user of any other relevant changes that may occur in the website.

Users guarantee that their personal data provided are true, accurate, complete and up to date, as users shall be solely liable for any direct or indirect damage or harm that may be caused as a result of non-compliance with this obligation.



DESERTANDO makes use of cookies and third parties (technical and personalisation) that uniquely identify users during a session in order to show them private and/or personalised information and allow them to browse through all areas or sections of the website and make use of all its functionalities. These cookies are necessary for the operation of the website.

DESERTANDO also uses analytical cookies third parties that allow it to measure the audience and traffic parameters, monitor the progress and number of entries, as well as the most relevant operations of the Users on the Portal.
The cookies are files sent to the browser, via a web server, in order to record the activities of users during their browsing time. The user can refuse the installation of cookiesby activating the appropriate controls in your browser with the option to refuse the acceptance of cookies. Please note that if you select this option, you may not be able to access certain areas or sections of the website.

Please refer to your browser's instructions and manuals for further information, as well as our Cookie Policy on this website.



The user has recognized the rights of access, rectification, cancellation and opposition, which may be exercised by sending a letter and photocopy of ID with the subject "Ref. Privacy data" to the address: Desertando Club de Aventuras, S.L. C / Arturo Soria, 333, 28033 Madrid.


A. DESERTANDO CLUB DE AVENTURAS, S.L. (hereinafter DESERTANDO), with registered office at C/ Arturo Soria, 333 - 28033 Madrid and VAT number B87565966, is responsible for the processing of data relating to the different processes with respect to the management of our users, clients or suppliers.

For the purposes of our data protection policy, the contact telephone number is +34 620 50 17 61 and the contact email address is


B. The categories of personal data that DESERTANDO processes about its customers and suppliers are:


  • Identification data
  • Postal or e-mail addresses
  • Commercial information


Under no circumstances do we process specially protected data.

We have obtained all of the above-mentioned data directly from you by sending a contact form, submitting a commercial offer, contractual proposal or through your company by providing us with identification data and other information necessary to carry out the purpose of the contractual relationship between the parties. It shall be your or your company's obligation to provide us with updated data in the event of any changes.


C. At DESERTANDO, we process the data provided by the persons concerned in order to manage various activities derived from specific procedures carried out in the areas of sales, after-sales service, supplier management and service quality. In this way, we will use your data to carry out some of the following actions:


  1. Sending of the information requested through the contact form of our website. website or any other means of contacting our company.
  2. To provide both potential customers and our customers with offers of products and services of interest to them.
  3. To carry out the administrative, fiscal and accounting management of our clients and/or suppliers.
  4. To carry out satisfaction surveys and market research in order to be able to provide you with the most suitable offers and an optimised quality of service.
    We will not create business profiles on the basis of the information provided and will not make automated decisions about you on the basis of a business profile.


D. The personal data relating to individuals linked to potential clients, clients and suppliers that DESERTANDO collects through the different contact forms and/or information gathering, will be kept as long as the interested party does not request its deletion. The data provided by our clients and suppliers will be kept for as long as the commercial relationship between the parties is maintained, respecting in any case the minimum legal retention periods depending on the subject matter.

In any case, DESERTANDO will keep your personal data for the period of time that is reasonably necessary taking into account our needs to respond to issues that arise or resolve problems, make improvements, activate new services and meet the requirements of applicable law. This means that we may keep your personal data for a reasonable period of time even after you have stopped using our products or after you have stopped using our website. After this period, your personal data will be deleted from all DESERTANDO systems.


E. According to the type of data processing, we summarise below the basis for the legitimacy of such processing:

Accounting management: management of invoicing with clients and/or suppliers. Maintenance, development and control of the contractual relationship between the parties
Fiscal management: application of deductions, allowances, etc. Maintenance, development and control of the contractual relationship between the parties; Fulfilment of legal obligations
Administrative management: logistics management, warehousing, customer deliveries, receipt of goods Maintenance, development and control of the contractual relationship between the parties
Marketing: commercial actions about our products or services aimed at our customers or those who have requested information from us in the past, including conducting customer satisfaction surveys. Free and unequivocal consent of the interested party (potential customers), we inform you that the withdrawal of this consent can in no case condition the execution of the contract between the parties; Legitimate interest of the company in the promotion and marketing of products or services similar to those obtained or requested by the interested parties in the past.

With regard to the above-mentioned basis of legitimacy, you are obliged to provide personal data. In the event that you do not provide your personal data, we will not be able to execute your contract, fulfil your legal obligations or those of the public authorities.


F. DESERTANDO will never share your personal data with any third party company that intends to use it for direct marketing purposes, unless you have expressly authorised us to do so.

We inform you that we may provide your personal data to government agencies and competent authorities in cases where DESERTANDO receives a legal request from such authorities or in cases where, acting in good faith, we believe that such action is reasonably necessary to comply with legal process; to respond to any legal claim or demand; or to protect the rights of DESERTANDO or its clients and the general public.

DESERTANDO is located in Spain.


G. Any person has the right to obtain confirmation as to whether or not DESERTANDO is processing personal data concerning him/her.
In particular, data subjects may request the right to access and/or rectify their personal data, as well as to receive them in a common, machine-readable format if the processing is carried out by electronic means (right of portability).

Likewise, interested parties may request the right to rectify inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, data subjects may request the limitation of the processing of their data; or in certain circumstances and for reasons related to their particular situation, data subjects may exercise their right to object to the processing of their data. DESERTANDO will cease to process the data, except for compelling legitimate reasons or for the exercise or defence of possible claims or in those exceptions established in the applicable regulations.

We also inform you that you have the right to withdraw your given consents at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

The user is also informed that he/she may exercise the aforementioned rights at any time by writing to us using the contact details that appear in Section 1, 'Data Controller' of this DESERTANDO Privacy and Data Protection Policy, enclosing a copy of his/her ID card. You also have the right to lodge a complaint with the Spanish Data Protection Agency (APD), especially when you have not obtained satisfaction in the exercise of your rights.

Spanish Data Protection Agency: C/ Jorge Juan, 6. 28001 - Madrid. Tel. 901100099 / 912663517


H. In accordance with the current Regulation (EU) 2016/679, DESERTANDO informs that the personal data of the users of the DESERTANDO website will be processed by DESERTANDO in accordance with the current Regulation (EU) 2016/679. websitewill be processed for the purposes indicated on each data collection form on our website by DESERTANDO. Said processing of your data will be covered by your consent. By clicking on the "SEND" button, the user consents to the processing of his/her data by DESERTANDO.

In addition, we inform you that, unless legally obliged to do so or with your express consent, DESERTANDO will not pass on your data to third parties (in the event of such a transfer, please inform us which data will be transferred and to whom).

Likewise, the user is informed that at any time he/she may exercise the rights of access, rectification or deletion of data as well as other rights recognised in this document and regulated in the Regulation (EU) 2016/679by notifying DESERTANDO by email to

On the other hand, in accordance with the provisions of the Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce.DESERTANDO undertakes not to send advertising via email without first obtaining the express authorisation of the recipient.


I. Other information of interest about our privacy policy

- Security measures

DESERTANDO adopts the security levels required by current European and Spanish data protection legislation, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of the processing described, as well as the risks of varying likelihood and severity for your rights and freedoms as an individual.

- Processing of children's data

The data of minors will only be used in those cases in which it is strictly necessary to comply with certain legal obligations (e.g. application of personal income tax withholdings, etc.).

In any case, such data collection will always be done with the express consent of their legal guardians.

- Changes to our Data Protection and Privacy Policy

DESERTANDO may make changes and corrections to this Data Protection Policy section. Please check this section regularly for any changes that may have been made and how they may affect you.

- This section of the Data Protection Policy provides you with all the necessary information in an easily accessible manner so that you can be aware of the type of data that DESERTANDO holds on its potential customers, clients and/or suppliers, the purposes pursued, the rights that the data protection regulations recognise you as an affected person and how to exercise these rights. Therefore, by deliberately sending your personal data through our means of contact and/or by entering into a business relationship with our company, we consider that you acknowledge and agree to the processing of your personal data as described in this policy. This personal information will only be used for the purposes for which you have provided it to us or for certain national or regional regulations that allow us to do so.

In any case, we must warn you that a refusal on your part to provide us with certain requested data could hinder the development of the contractual relationship between the parties with possible consequences at the time of providing the various services contemplated within the established contract.

If you have any questions regarding this section of the Data Protection Policy for Potential Clients, Clients and Suppliers of DESERTANDO, please contact us using the address provided in Section A and we will respond to any additional questions you may have.


J. Applicable legislation

These Terms and Conditions shall be governed at all times by the provisions of Spanish and European legislation on the protection of personal data and privacy.

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